Returns & Exchanges
At Monsters We Make, we want you to be completely satisfied with your unique purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Please ensure products are in their original condition with all packaging intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email or the confirmation screen.
Package Your Items
Securely pack the products in their original shipping box or a similar sturdy container, ensuring all original tags and documentation are included.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing